Using Facet5 to Optimize High Performing Teams

By: Felix Global, Facet5 Canada

Background

The executive team of one of Canada’s largest logistics organizations was functioning well enough to be reasonably efficient, but despite multiple weekly team meetings and the C-Suite members having known each other for many years, numerous critical business and operational issues weren’t being addressed. The C-Suite thought they were operating at optimal capacity with complete transparency but even ‘optimized’ teams have room for improvement.

Tools & Approach

In order to bring the executive team’s communication and efficiency to the next level, Felix customized a tiered program for the organization designed to enhance awareness, communication, and accountability based on the customer’s primary business objectives.

The key elements of the proposed solution were:

  • Personalized Facet5™ personality assessment reports with detailed individual debriefs
  • Comprehensive TeamScape™ report for all members
  • Customized facilitation session linked to the organization’s business objectives
  • Integrated personality prediction using the organization’s preferred assessment tool (holistic incorporation with Felix’s exclusive behavioral predictors)
  • Multiple post-program follow ups

Felix customized a tiered program for the organization designed to enhance awareness, communication, and accountability based on the customer’s primary business objectives.

Prior to the facilitation session, team members completed a 20 minute personality assessment questionnaire, an industry-leading behavioral predictor instrument that had already been implemented by the organization. We integrated the organization’s in-house personality prediction tool into the assessment process and a team profile was generated.

Leveraging data collected from the assessment tools and individual depth interviews, an experienced Felix consultant fostered a safe and confidential environment conducive to open communication and team development within a facilitation session. With strategic probing questions, critical business issues were unearthed, sensitive topics were made approachable, and new full-circle communication & feedback channels were formed ensuring on-going efficiency and transparency.

With strategic probing questions, critical business issues were unearthed, sensitive topics were made approachable, and new full-circle communication & feedback channels were formed.

Results

With a newly developed in-depth understanding of one another and the right communication channels in place, the executive team became markedly more efficient which resulted in significant bottom-line impact for the organization and its shareholders. Mutual collaboration replaced multiple redundant independent discussions, team members knew exactly what was required from one another, and sensitive topics including critical business issues were discussed openly.

The greater clarity and transparency among the team increased collaboration and performance which ultimately translated into an 11.3% increase in profitability that year.

As a result, the C-suite was able to successfully address multiple unresolved business decisions imperative to the success of their fiscal and transport plan for the following year. The resulting greater clarity and transparency among the C-suite helped to increase their collaboration and overall performance which ultimately translated into an 11.3% increase in the organization’s profitability that year.

As the VP for Network Transportation and VP, Engineering commented, “I thought I knew my teammates well; now, I know them better. Very much looking forward to working with them at a higher level."

Top Tips

  • Even in organizations where performance is operating at a good level there is always room for significant improvement.
  • Just because a team has worked together for a long time does not necessarily mean they understand one another or operate at optimal efficiency. Facet5 brings teams closer together and opens communications channels that may not previously have existed.
  • Using examples and case studies to show the tangible business benefits of optimizing team performance is a compelling way to encourage new clients to try Facet5.


For more information on this case study, contact Felix Global.
Email: Canada@facet5global.com
For more information on Facet5 visit:
Web: www.facet5global.com
Email: Solutions@facet5global.com




CASE STUDIES
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Using Facet5 to Improve Inter-Team Relationships

One of our longstanding clients is a large pharmaceutical company, which as well as being a leader in its field, is also one of the biggest companies in Japan. The managers felt that the team did not have a positive relationship with the MRs, who are in a sense internal customers for the business, and there was not enough proactive engagement. The director was keen to change the attitude toward the MRs and encourage a healthier relationship....read more



OUR THINKING
July 2014

Personality Profiling - I've got your number!

Run a search for the word personality on the web and you will probably find something like this: “…somebody’s set of characteristics: the totality of somebody’s attitudes, interests, behavioural patterns, emotional responses, social roles, and other individual traits that endure over long periods of time”




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